Terms & Conditions

Use of This Site

The use of this website is subject to the following:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Bilt Hamber prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  • Bilt Hamber provides this website as part of its overall service to you. By accessing or using any of the content, information, data, text, graphics, photographs and other materials (“Material”) on this website you agree to these Terms of Use. If you do not agree, you should not use this website.

In addition to these Terms of Use, your use of certain services or parts of this website may be subject to specific and additional terms. Since you are also bound by these additional terms, you should review them where they are provided on this website. The specific terms take priority over these Terms of Use to the extent of any inconsistency.

These are the current Terms of Use and they replace any other terms of use for this website previously published on this website. Bilt Hamber may at any time vary the Terms of Use by publishing the amended Terms of Use on this website. You accept that by doing this, Bilt Hamber has provided you with sufficient notice of the amendment. By continuing to access or use any Material on this website after any amendment, you confirm your agreement to these Terms of Use, as amended.

Information and Service on the Site

The information contained on this website is liable to change and although Bilt Hamber makes every effort to keep material on this website up to date and accurate, there may be delays, errors or omissions. Bilt Hamber does not represent or warrant the suitability, completeness, accuracy or currency of any information contained on this website nor that any services will be uninterrupted, timely, secure or error-free.

The material and information on this website is provided for general guidance and is not intended to be advice. You should seek professional advice and assistance before you take any commercial decisions or action or other applicable laws or these Terms of Use, no part of material on this website may be uploaded to a third party, linked to, framed, reproduced, adapted, performed in public, distributed or transmitted in any form by any process without the specific written consent of Bilt Hamber. Please contact us if you would like to place a link to any part of this website.

Warranties

Bilt Hamber is not responsible for any error or omission on this website and reserves the right to make changes without notice. Bilt Hamber does not guarantee that this website or Third Party Websites will be free from viruses, or that access to this website or Third Party Websites will be uninterrupted.

Liability and Complying Laws 

To the maximum extent permitted by law, and except to the extent expressly specified or referenced in these Terms of Use, Bilt Hamber is not liable (whether in contract, tort, under statute or otherwise) for any loss, damage, or expense (including special, indirect or consequential loss, loss of profit or revenue, loss of use, legal costs and defence or settlement costs) that you or any other person incurs arising directly or indirectly out of or referable to material on this website or to Third Party Material.

Liability of Bilt Hamber for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the maximum extent allowable under the relevant laws.

You must comply with all laws in relation to your access or use of Material on this website, including laws of the country in which you reside or from which you access this website.

Cancellation 

The agreement set out in these Terms of Use and your access to this website may be cancelled at any time by Bilt Hamber without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by Bilt Hamber will continue after cancellation.

General

Any part of these Terms of Use must be read down to the extent necessary to prevent that part or these Terms of Use being invalid, voidable or unenforceable in the circumstances. Despite that reading down, if a part of these Terms of Use is still invalid, voidable or unenforceable, and if the part would not be invalid or voidable if a word or words were removed, then that word or those words will be deleted, and the rest of these Terms of Use will continue to be fully enforceable.

A right of Bilt Hamber under these Terms of Use may only be waived in writing signed by Bilt Hamber.

You represent and warrant to Bilt Hamber that you are at least 18 years of age and otherwise have the power, authority and capacity to agree to these Terms of Use with Bilt Hamber.

Any rights not expressly granted in these Terms of Use are reserved by Bilt Hamber.

Links to Other Websites

This website may contain links to other websites operated by third parties (“Third Party Websites”). Those Third Party Websites are not under the control of Bilt Hamber, and Bilt Hamber does not endorse and is not responsible for any material on, or linked to from, Third Party Websites (“Third Party Material”).

In particular, and to the extent permitted by law, Bilt Hamber makes no warranties or representations:

  • regarding the quality, accuracy, merchantability or fitness for purpose of Third Party Material or products or services available through Third Party Websites; or
  • that Third Party Material does not infringe the intellectual property rights of any corporation, organisation or person. Bilt Hamber is not authorising the reproduction of Third Party Material by linking material on this website to Third Party Material.

Trade Marks, Copyright and Linking to This Website

Bilt Hamber” and all associated trademarks used on this website are registered or pending trademarks of Bilt Hamber and/or its related entities. Copyright in the material on this website is owned or licensed by Bilt Hamber except where necessary for viewing material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth)

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Bilt-Hamber you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Bilt-Hamber retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Bilt-Hamber or may in some cases be a third party. Where a contract is made with a third party Bilt-Hamber is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes
Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

Collections
You can pay for our collection service using the credit / debit card you would pay for normal goods and our terms of sale apply for this service. Please note, we do not accept vouchers or discounts as part or full payment for this service.

Once the service is paid for, we cannot make changes to it. Therefore, if you wish to amend the address, you will need to cancel the collection and pay for a new one.

We accept cancellation requests made before 7am, 1 working day before the booked collection date. After 7am we will commit your request to our Courier and the service will become non-refundable.

We will collect your goods anytime between 7am – 7pm on your chosen date, at the address you have given when ordering your collection.

We need an address that the courier can access and a responsible adult must be present to hand over the goods. If the courier is unsuccessful in their attempt to collect your goods, you will still be charged the cost of the service.

In the rare event we fail to collect your goods because of a courier or Bilt-Hamber failure, we will refund you the cost of the service.

The items within the return are all subject to our Returns policy and the collection of the goods does not imply an acceptance of their return.

We will accept cancellation requests made before 7am, 1 working day before the booked collection date. After 7am we will commit your request to our Courier and the service will become non-refundable.

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